The following Return and Exchange Policy, is applicable to purchase made while doing business with Memorable Authentic Inc., a Quebec Corporation (“Memorable Authentic” or “We”) and while using its Website or social media pages and accounts that are available on the computer, or any other electronic device (together, the “Sites”) and the Memorable Authentic services (the “Services”)

Your use of the Sites and Services tells us you have read and accept the practices outlined in this policy.  This Return and Exchange Policy applies to purchase of the products or/and of the Services of Memorable Authentic displayed on the Sites. 

Please take notice that a different and more specific return policy applies for products purchased at auction, we refer you to the following link: (BIDDING RULES AND CONDITIONS)

1. Product return or exchange

If you receive the correct product in good condition, and within seven (7) days of the receipt, you wish to return or exchange it, Memorable Authentic reserves the sole discretion to accept such return or exchange. 

If the product received is not the right one or is not in good condition when received, the product may be returned within two weeks. Products may be exchanged for credit if applicable.

In all cases, returned or exchanged products must be in new, unworn, unaltered and unused condition with the original label and packaging. Please note that if the product is returned, refunds will be made from the same payment method used for the original purchase.

Memorable Authentic reserves the right of refusal on any return or exchange.

Memorable Authentic shall not be liable for breakage of glass or damage to frames during shipping. Such defects shall not be a basis for any claim for return or exchange in purchase price.

We do not accept any returns or exchanges on any custom orders, pre-orders or for mystery boxes.

2. The exchange or return procedure

All exchanges and returns must be pre-approved in writing, please contact us with the detail and why you would like to return your product at the following link: 

All returns or exchanges must be made by mail. To return or exchange a product by mail, please follow these steps:

* Pre-approved in writing such return or exchange at; 

* Carefully pack the product to be exchanged or returned in its original packaging; and 

* Send the package to the following address: 237 rue Jean-Muloin, Terrebonne (Québec) J6V1R6 Canada. 

Please allow 10 business days for your return to be processed from the time your package arrives at the distribution center and, in order for the credit to appear on your statement, please allow 1 or 2 billing cycles.

For missing or damaged items, please make sure you still have all original packaging materials, as these may be required in satisfying any claims with the carrier. 

3. Fees 

In the case of a return or exchange of a product in good condition, you are responsible for all associated shipping. If you are returning or exchanging a product from outside of Canada, any fees to import to Canada will be billed back to the you.

Other fees may apply depending on the circumstances of each case.

4. Modifications 

This Return and Exchange Policy may be amended from time to time, due to the development of our Sites and Services, or for legal matters. Your continued use of the Sites and the Services after any such change constitutes your acceptance of this Return and Exchange Policy, as revised. 


LAST UPDATED ON: July 14th, 2021